Returns & Refunds

At Motorcycle Scan Tools, we stand behind the quality of our products and are committed to providing reliable after-sales support.

As many of our products are technical in nature, most issues can often be resolved through troubleshooting with our support team. Before returning a product, we encourage you to contact us via email so we can help diagnose and resolve the issue as quickly as possible.

Product Warranty

Warranty periods vary by product and are listed on the relevant product page.

  • Warranty begins on the original purchase date.
  • Replacement products inherit the remaining warranty period of the original item and do not restart or extend the warranty.
  • Warranty claims may be declined where inspection determines the fault resulted from misuse, abuse, negligence, unauthorised modification, or improper operation.

Nothing in this policy limits your rights under the Australian Consumer Law.

Faulty or Damaged Products

Motorcycle Scan Tools will troubleshoot, repair, replace, or refund products confirmed to be faulty in accordance with your rights under the Australian Consumer Law.

If your item arrives damaged during transit, please notify us within 24 hours of delivery. Claims submitted after this period may not be accepted.

To help us assess your claim, please provide clear photos and videos showing the reported fault wherever reasonably possible.

Where necessary, Motorcycle Scan Tools may request that the product be returned for inspection before approving a refund or replacement, even if supporting photos or videos have already been provided.

If testing confirms the product has a genuine manufacturing fault, we will provide an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Full refund

If testing determines that:

  • no fault exists;
  • the reported issue cannot be reproduced; or
  • the fault resulted from misuse, negligence, or user error,

the return may be treated as a Change of Mind Return, and applicable restocking fees may apply.

Where troubleshooting is reasonably required, customers are expected to work with our support team before returning the product. If troubleshooting is refused and the returned item is later found to have no manufacturing fault, applicable restocking fees may be deducted from any refund.

Warranty claims are void where damage is found to have resulted from user error, misuse, negligence, or improper handling.

Diagnostic Accuracy Claims

Claims that a diagnostic tool provides inaccurate readings, incorrect results, or inconsistent performance must be reported within 30 days of purchase.

To assist with our assessment, customers must provide supporting photos and videos demonstrating the reported issue.

Claims submitted after 30 days may be subject to additional review, and Motorcycle Scan Tools reserves the right to decline a refund, replacement, or return where the issue cannot reasonably be verified after extended use.

Missing Items or Incomplete Orders

Every order is checked before dispatch to ensure all products and accessories are included.

If your order arrives with missing items or components, please notify us immediately after the parcel has been marked as delivered.

Customers may be asked to provide photographs of:

  • The parcel.
  • Shipping label.
  • Packaging contents.
  • Missing components.

Failure to report missing items promptly may affect our ability to investigate the claim and may result in the claim being declined.

Returning a Replacement Product

If a replacement product has been supplied and is functioning correctly, any request to return it for a refund will be treated as a Change of Mind Return.

The replacement must:

  • Be returned within 7 days of delivery.
  • Be complete and in saleable condition.

Approved refunds will be subject to a 50% deduction.

Returning an Item for Fault Inspection

Where Motorcycle Scan Tools requests that an item be returned for inspection, or a customer chooses to return a product for testing, the following conditions apply if no manufacturing fault is found:

  • A $15 inspection fee applies.
  • If the customer wishes to have the item returned, a $12 return postage fee applies.
  • If Motorcycle Scan Tools supplied a prepaid return label, the $12 label cost will also be deducted from any refund.
  • Applicable restocking fees may also apply.

Returned products must be:

  • Complete.
  • In excellent condition.
  • Returned with their original packaging wherever possible.

Products returned damaged, modified, or intentionally misused may not qualify for a refund.

Please return products using Australia Post Standard Shipping unless instructed otherwise and provide us with the tracking number once shipped.

Where applicable, Motorcycle Scan Tools will reimburse return postage costs of up to $12 for products confirmed to have a manufacturing fault, provided a valid postage receipt is supplied.

Please allow up to one month for the inspection process after the returned item has been received.

“Not as Described” Claims

If you believe a product differs from its advertised description, please contact us as soon as possible and provide supporting photos and videos.

Customers acknowledge that each product page clearly outlines:

  • Product specifications.
  • Vehicle compatibility.
  • Features.
  • Product limitations.

Where a claim relates to information already disclosed in the product description, the return may instead be treated as a Change of Mind Return and applicable restocking fees may apply.

If Motorcycle Scan Tools confirms that a product genuinely differs from its advertised description, the product must be returned within 3 business days of receiving return instructions.

Returning Used Products

Returns due to Change of Mind are accepted only within 30 days of purchase.

To be eligible, products must be returned in saleable condition.

As a specialist Australian business, Motorcycle Scan Tools maintains this policy to help prevent misuse of our returns process while continuing to provide competitive pricing and quality customer support.

30-Day Money Back Guarantee

Our 30-Day Money Back Guarantee applies only to products that are:

  • Unopened.
  • Unused.
  • Undamaged.
  • Complete.
  • In fully resaleable condition.

Products must be returned within 30 days of purchase at the customer’s expense.

All returned products are inspected before a refund is approved.

Approved refunds remain subject to any applicable restocking fees.

This guarantee does not apply to products returned because they are faulty or damaged, as those claims are assessed under the Faulty or Damaged Products section and in accordance with the Australian Consumer Law.

Change of Mind & Incorrect Product Selection

Customers may request a return within 30 days of receiving their order where they:

  • Change their mind.
  • Purchase an incorrect product.
  • Purchase an incompatible product.

Products must:

  • Be unused.
  • Be complete.
  • Include all accessories and manuals.
  • Be returned in their original packaging.
  • Be accompanied by proof of purchase.

Refunds are issued using the original payment method.

If a returned product is incomplete, damaged, shows signs of misuse, or cannot be resold, Motorcycle Scan Tools reserves the right to:

  • Decline the return.
  • Decline the refund.
  • Reduce the refund where permitted under these Terms & Conditions.

Returns for Change of Mind remain subject to:

  • Applicable restocking fees.
  • Return shipping costs.
  • Non-refundable expedited shipping charges where selected.

Customers who choose store credit instead of a refund will not incur a restocking fee.

Refund Processing

Refunds are processed after returned products have been:

  • Received.
  • Inspected.
  • Confirmed to meet the applicable return conditions.

Please allow approximately 3–4 weeks after your return has been delivered for inspection and refund processing.

Exchanges

Products may be exchanged within 30 days of purchase, provided they are returned in saleable condition.

To qualify, products must:

  • Be unused.
  • Be complete.
  • Include all accessories and manuals.
  • Be returned in their original packaging.

Motorcycle Scan Tools reserves the right to refuse exchanges where returned products do not meet these requirements.

Third-Party Apps & Software

Some products are compatible with third-party apps or software. Where available, we recommend trying the free version before purchasing any paid version.

Motorcycle Scan Tools cannot refund purchases made through third-party app stores, software providers, or subscription services.